The University of Pennsylvania Health System needed training and workflow integration across a broad spectrum of Epic applications. Mediant Health Resources developed and executed a project plan that included curriculum and training protocols to meet the organization’s specific needs. Current feedback is overwhelmingly positive with nearly 100% satisfaction across key metrics.
The Perelman School of Medicine at the University of Pennsylvania is the oldest and one of the finest medical schools in the United States. Penn is rich in tradition and heritage and at the same time consistently at the forefront of medical education and research. Since its founding in 1765, the school has been a strong presence in the community and prides itself on educating the leaders of tomorrow in patient care, biomedical research, and medical education.
The Perelman School of Medicine at the University of Pennsylvania consistently ranks among the top five in US News and World Report’s rankings of research-oriented medical schools and encompasses four hospitals, a faculty practice plan, primary care provider network, home care, and hospice.
A prime challenge of EHR adoption or replacement for many organizations is effective on-boarding and efficient workflow integration. For Perelman School of Medicine at the University of Pennsylvania, this meant educating providers on ways to customize their Epic EMR in order to make them more efficient and improve the quality of their documentation while also reinforcing standardized workflows for the clinical support staff.
Perelman searched for a partner who could provide consultants with expertise and experience across a wide number of Epic applications. This criteria led them to Mediant Health Resources. Mediant was able to leverage numerous veteran consultants, many of whom were coming from recently completed implementation assignments.
Perelman’s project was executed in stages, beginning with a pilot phase. During this stage, Mediant trained 700 providers and the clinical support staff across thirteen divisions within the Department of Medicine. Mediant began this process by shadowing providers and assessing their pain points. Armed with a detailed understanding of Perelman’s struggles, Mediant developed a plan customized to meet the exact needs of the organization.
Mediant consultants created in-depth workshop curricula and designed training topics to be delivered during on-the-job support. Next, Mediant scheduled, taught, and tracked a series of training workshops tailored to providers and clinical support members. Finally, Mediant’s consultants provided shoulder-to-shoulder support for Perelman’s staff, including tip sheets for all salient topics, ensuring that all personnel were able to integrate learned skills into their day to day routine.
The project is finishing the pilot phase and beginning expansion into other areas within the organization. Clearly, Mediant Health Resources’ experience, knowledge, and tools properly framed the project and supported its successful adoption on time and within budget. Mediant further distinguished themselves with their responsiveness to various needs and knowledgeable resources.
Finally, Mediant took a flexible, client-centric approach to billing by invoicing Perelman a flat monthly rate. This allowed Perelman to avoid fluctuating monthly costs and made the project easier to manage.
Current feedback regarding the project’s effectiveness has been overwhelmingly positive.