Sr. Cisco Voice Engineer Consultant

posted on May 1, 2017

Job Description

Location: Milwaukee, WI

Duration: 3+ Months

Qualifications:

  • 10 + years overall Telecom experience in related voice and IT infrastructure design and operations.
  • Requires 5 years of experience in installing/building technologies in traditional and VOIP call center environments.
  • Must have technical experience with Nortel/Avaya/Cisco
  • Understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines.
  • Excellent technical knowledge and aptitude in the areas of networks, network topologies, applicable software and troubleshooting techniques.
  • In-depth experience and proficiency with the (i3) Interactive Intelligence Contact Center as well as other product platforms and technologies, including Avaya Systems, Cisco Systems, VoIP and SIP trunking.
  • Knowledge of contact center applications such as workforce management, reporting and call recording.
  • Proven ability to manage the Movement and Installation of 500+ voice users on a large voice enterprise
  • Must be able to operate independently.
  • Must have effective written skills to document findings, requirements and voice infrastructure architecture.
  • Must be willing to work extended hours and participate in a 24X7 support role.
  • Bachelor’s Degree in Computer Science or related field.

 

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