Epic HB Resolute Support Analyst

posted on May 10, 2017

Job Description

Location: Cincinnati, OH

Type: Permanent

Job Overview: 

  • Serves in a lead role for assigned team, acts as a liaison between the customer and IT team; develops and modifies project work plans and team member schedules, and provides technical direction to IT employees for moderate and complex work assignments.
  • Collaborates with customers to resolve technical issues and drives quality outcomes across the team.
  • Assigns resource workloads and timelines. Serves as a role model for team members and collaborates effectively across IT teams.
  • Provides input to manager for employee performance reviews. Implements quality improvement processes to improve outcomes.
  • Performs analyst responsibilities for complex projects and coordinates training for junior team members.

The Lead IT Epic Analyst may perform the following duties:

  • Resolves escalated problems encountered during daily operations and determines appropriate solutions.
  • Analyzes and defines functional requirements from business process owners and translates them into software modifications or configuration changes to meet organizational needs.
  • Provides level 2 expertise and support to end-users.
  • Maintains up to date application test scripts and ensures team compliance with testing processes.
  • Leads and plans projects, resulting in on-time, on-budget and high quality deliverables.
  • Participates in 24 hour on call rotation and serves as the next level of escalation to staff, for PT resolution.
  • Evaluates problem ticket trends and implements solutions to reduce the PT volume.
  • Takes the lead in problem-solving and handling complex customer needs.
  • Maintains excellent levels of communication between the organizational departments and IT services.
  • Demonstrates a professional attitude and ability to relate well with all personnel levels within the organization.
  • Monitors SLAs and implements process improvements to improve SLA metrics.
  • Identifies opportunities for business process improvement and implements technology solutions to support these business processes.
  • Delivers high quality work products.
  • Implements quality improvement processes to improve outcomes.
  • Prioritizes and delivers on key initiatives.
  • Estimates project and enhancement scope, costs, resources and timelines.
  • Assigns resources to work efforts.
  • Serves as a role model for team members and collaborates effectively across IT teams.
  • Provides input to manager for employee performance reviews.
  • Mentors and coordinates training for team members in analysis, design, build and delivery of technical solutions.
  • Promotes and supports teamwork within and external to the IT department.
  • Possesses excellent communication skills.
  • Provides work instruction and assists employees with difficult and/or unusual assignments.
  • Develops or modifies work plans, methods and procedures; determines work priorities and develops work schedules to provide adequate staff coverage.
  • Documents situations which may be cause for disciplinary action and provides this information to the manager.
  • Performs other duties as necessary or assigned by the Chief Information Officer (CIO), IT director, or IT manager.
  • Education: Associates degree required, Bachelor’s degree in computer sciences, information systems, or related discipline preferred.
  • Up to date Certification in applicable Epic applications.
  • Experience: Three (3) to five (5) years healthcare IT experience in implementing and supporting Epic applications in a healthcare environment.
  • Epic HB Resolute experience required.
  • 3-5 years healthcare hospital and/or outpatient experience



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