Epic Certified ASAP Analyst

posted on May 11, 2017

Job Description

Location: New Orleans, LA

Type: Permanent

Job Description:

  • The Systems Analyst works under minimal supervision and is responsible for the following: Performs a variety of technical work associated with analyzing user requirements, procedures and problems to automate clinical functions or to improve existing information technology related systems.
  • The analyst will assist in the design and build of the clinical software packages to meet the needs of providers, staff, and patients.
  • Primary responsibility will be to develop the Electronic Medical Record (EMR) and inter-related systems to meet meaningful use and regulatory standards as well as to meet the needs of the system.
  • Excellence in customer service and superior teamwork skills are essential.
  • Serves to assist in developing the tools the providers and staff need to give the highest quality health care to the patients while ensuring security and efficiency.

Essential Functions:

  • Demonstrates ability to represent Information Technology in a respectful and professional manner
  • Completes assigned tasks per defined project scope, timelines, and budgets
  • Understands interconnectivity and integration with EMR and third party applications.
  • Works with internal IT teams on technical troubleshooting, integration, reporting and training
  • Demonstrates creativity and passion to continuously learn
  • Follows department standards and procedures
  • Communicates effectively with technical team at all levels and with users at a non-technical and clinical level
  • Alerts senior staff members of any outages, problems or delays
  • Maintains knowledge of health care, technology and industry trends
  • Maintains appropriate certifications

Systems Analysis:

  • Able to collect data regarding current data processing environment and documents workflows and system access
  • Applies analytical skills and related Clinical Application knowledge to define the information requirements necessary to design, build and install upgrades and/or new implementations
  • Ability to make recommendations for workflow based on system capabilities.
  • Develops and/or evaluates previously refined data and programs and selects from a range of alternatives to determine the appropriate action to be taken.
  • Understands functionality and relationships between supported applications
  • Support optimization efforts of clinical staff and departments

ASAP Application Support / Build:

  • Reviews and test changes in newly released software to ensure integrity
  • Resolves post installation technical problems in a timely manner, escalating issues as necessary to the appropriate organizational or vendor level
  • Carries out routine duties independently; uses appreciable originality on system assignments and discusses or seeks approval on complex matters
  • Researches, identifies and implements solutions to special client requests or requirements and thoroughly documents all identified solutions and standard operating procedures
  • Plans independently the full range of programming actions needed to achieve desired end-results on complex problems; analyzes and suggests system development tasks
  • Performs Epic design/build/update
  • Assist in building Master Files, Profiles, Category Lists, Clinical Reports, Health Maintenance, Best Practices Alerts, department locations, smart forms, flowsheets, and other master files as assigned
  • Monitors release notes for pertinent build and testing for the system
  • Keeps documents and change logs updated
  • Maintains quality control between environments with build activities

Project Management:

  • Develops or helps in the development of work plans, task sequencing
  • Develops time schedules, conversion, and test procedures for all aspects of system
  • Executes necessary investigation, analysis, and evaluation to determine project feasibility and develops project scope
  • Assists in developing project cost and benefit estimates to establish project worth
  • Utilizes change management process
  • Completes required documentation
  • Serves as member of various employee committees to discuss workflow, system needs and changes
  • Coordinates activities with other departments and work groups as needed
  • Participates in on call rotation for application support
  • Help Desk support as needed
  • Performs other duties as required

Education and Experience:

  • Associate or Bachelor’s Degree Preferred in Clinical Field
  • Minimum of two years working in a clinical healthcare environment, preferably in a clinical field relevant to the application being supported
  • Technical Proficiency required including appropriate pre-employment screening
  • Epic experience a plus
  • Prior implementation experience a plus

Knowledge and Skills:

  • Extensive working knowledge of healthcare and clinical systems
  • Ability to conceptualize and analyze complex issues
  • Ability to work independently and manage time well
  • Ability to direct a variety of projects in addition to an understanding of the ways in which information technology is applied within the enterprise
  • Ability to maintain assigned programs and systems
  • Ability to communicate effectively orally and in writing
  • Required to complete ASAP Epic certification as assigned and within one year from the date of hire


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